Revaya Returns & Refunds Policy"
Revaya Return Policy
At Revaya, we take great care to ensure every product meets our quality standards. If you receive a product that is damaged, defective, or incorrect, we will gladly offer an exchange or refund.
Eligibility for Returns
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Returns are accepted within 7 days of delivery.
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The item must be unused, unopened, and in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
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Due to hygiene and safety reasons, we cannot accept returns of opened or used personal care products unless they are damaged or defective upon arrival.
Return Process
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Email us at care.revaya@gmail.com with your order number, reason for return, and photos (if applicable).
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Our team will review your request and provide return instructions.
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Once we receive and inspect the item, your refund or replacement will be processed within 5–7 business days.
Shipping Costs
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If the return is due to our error (damaged, defective, or wrong item), return shipping will be free.
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For all other reasons, shipping costs are non-refundable and will be borne by the customer.
Note: We recommend recording an unboxing video to help us quickly verify and process any damage claims.